Privacy Statement Last Updated: December 29, 2021
Wilmar, LLC (“Wilmar, LLC,” “we,” or “us”) respect the privacy of our customers and visitors and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we collect from you or that you may provide when you visit our website (the “Site”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect: (1) on this Site; and (2) in email, text, and other electronic correspondence between you and this Site or Wilmar, LLC. This policy does not apply to information collected by us offline or through other means, including through any third part, and it does not apply to any third party website or applications.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
If you are a California resident, you may have additional privacy rights, which we describe in our California Privacy Notice below.
Information Collection
In the course of business we may collect some or all of the following information about customers or prospective customers: first and last name, e-mail address, country, area code, telephone, username, password, company name, company address, company city, state and zip code, time zone, language, shipping address and/or billing address. Credit card information may be collected if our products or services are purchased over the Internet. All financial information you enter on our Site is encrypted with Secure Sockets Layer (SSL) technology which encodes the information before it is transmitted to us. The SSL technology decodes the data after it reaches our server to help ensure that there is no unauthorized access to your information while it is transmitted. Once data reaches our site, it is protected by the same state-of-the-art security we use to protect our company's essential business data.
We may also collect information that is about you individually, but does not identify you, such as your IP address, how you use the Site, or information related to your computer system.
We collect this information: (1) directly from you when you provided it to us; and (2) automatically as you navigate the Site. Automatically collected information includes usage details, your IP address, and any information collected through cookies. The information we collect may include, but is not limited to: (1) information you provide to us by filling out forms on our Site or when you report a problem with the Site; (2) records and/or copies of your correspondence if you contact us; and (3) details of transactions you carry out through out Site and of the fulfillment of your orders.
Information We Collect Through Automatic Data Collection Technologies As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns that are saved in our logs, including:
- Date of access, time, IP address (from), user name (account user), site name (internal), computer name (server), IP address (server), port (server), method request type (put, head, get), URI stem (URL), URI query, status (return code from request), WIN32 status, SC bytes, CS bytes, time taken, version, host, user agent, cookie, referring site.
Information about your computer and internet connection, including your IP address, operating system, and browser type. We do not associate this information with personal information we collect in other ways or receive from third parties. We use this information to improve our Site and to deliver a better service to you by enabling us to estimate our audience size and usage patterns, store information about customer preferences, speed up searches, and in some cases recognizes guests when they return to our Site.
- To present our Site and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Site or any products or services we offer or provide though it.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Wilmar, LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Wilmar, LLC about our Site users is among the assets transferred.
- To fulfill the purpose for which you provide it. For example, if you provide us with a shipping address when placing an order for our products, we will use that shipping address to ship you the products you ordered.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
There are also special cases in which we may disclose your personal information, specifically:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Terms & Conditions and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Wilmar, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Please see the Information Collection and Information Use sections above for information regarding how we collect and use personal information we gather from you.
We have collected the following categories of personal information from consumers in the past twelve (12) months:
| Category | Examples | Collected |
| A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. | YES |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES |
| C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | NO |
| D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
| E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO |
| F. Internet or other similar network activity. | Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. | YES |
| G. Geolocation data. | Physical location or movements. | NO |
| H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO |
| K. Inferences drawn from other personal information. | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO |
Please see “Information Collection” above for information on how we collect this information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
| Personal Information Category | Category of Third-Party Recipients | |
| Business Purpose Disclosures | Sales | |
| A: Identifiers. | Order Fulfillment Partners1 | NONE |
| B: California Customer Records personal information categories. | NONE | |
| C: Protected classification characteristics under California or federal law. | NONE | |
| D: Commercial information. | Order Fulfillment Partners | NONE |
| E: Biometric information. | NONE | |
| F: Internet or other similar network activity. | NONE | |
| G: Geolocation data. | NONE | |
| NONE | ||
| H: Sensory data. | NONE | |
| I: Professional or employment-related information. | NONE | |
| J: Non-public education information. | NONE | |
| K: Inferences drawn from other personal information. | NONE | |
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
1 NTD: Each box, if applicable, should be filled either with “None” if you have not provided that information to any third parties, or with a generalized description of the party. For example, if you provide a shipping address to a shipping partner, you could answer “Order Fulfillment Partners”.
- The categories of third parties with whom we share that personal information.
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you (also called a data portability request).
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- Emailing us at tools@wilmarcorp.com.
- Logging into your account and making the request through there.
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
- Responding to our request that you confirm at least two pieces of information already in our possession; or
- Logging into your account on our Site.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor's identity or authority to make it.
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at tools@wilmarcorp.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.